FAQ

When do I receive my order?

To better understand when your shipment will arrive. Please see Our Shipping Policy for more info.

What is the return policy?

Items must be in the same condition and require proof of purchase within 30 days to be eligible for a refund.

Please see Refund Policy for more info.

What are the shipping options?

The shipping options are as follows in the Shipping Policy.

What should I do if my order doesn’t come?

If orders don’t arrive within the expected delivery date, please contact the delivery service and if needing more information, please contact kounkhmerapparel@gmail.com.

How do I make sure I order the right size?

Sizes are true to size measurements, so we advise on measuring yourself well and reading up on sizing information.

Where is Koun Khmer located?

We are in Lowell, Massachusetts, United States of America!

Can I make changes to an order I already placed?

We advise you to contact kounkhmerapparel@gmail.com within 24 hours so there will still be time to make changes.